Refund & Cancellation Policy

This policy explains how cancellations and refunds work for GetSwapped subscriptions sold by Arche Labs Ltd. It forms part of our Terms of Service. We want billing to be simple and fair: you can cancel at any time in a few clicks, and if something goes wrong, our support team will make it right.

1. What you are buying

GetSwapped is sold as a monthly subscription, billed in USD through Stripe (currently $9–$79 per month depending on the plan — see our pricing page). Each plan includes a monthly allowance of credits that you spend to generate image and video swaps. Subscriptions renew automatically every month until you cancel.

2. Digital delivery

GetSwapped is a digital service delivered instantly online. Your plan and credits are available in your account immediately after payment, and generated images and videos are delivered in your account for viewing and download. There are no physical products and nothing is shipped.

3. Cancelling your subscription

You can cancel at any time, for any reason:

• online through our billing portal (the link is in every receipt email); or
• by emailing getswapped.com@gmail.com from the email address associated with your account.

Cancellation stops future renewals. You keep full access to your plan and any remaining credits until the end of the billing period you have already paid for, and you will not be charged again. Your generated Outputs remain available in your account after cancellation until you delete them or close your account. There are no cancellation fees.

4. Refunds

Because each generation consumes paid AI computing resources, we do not generally offer refunds or credits for partial months or unused credits. However, you are entitled to a refund in the following cases:

• 14-day first-payment refund. If you request a refund within 14 days of your first subscription payment and you have not used any credits, we will refund that payment in full.
• Failed or errored generations. If a generation fails or errors because of a problem on our side or our AI provider’s side, the credits used for it are automatically returned to your balance. If you believe credits were not returned, contact support and we will restore them.
• Duplicate or erroneous charges. If you were charged twice, charged after cancelling, or charged an incorrect amount because of a billing error, we will refund the incorrect charge in full.
• Where required by law. Nothing in this policy limits any refund rights you have under applicable consumer protection law.

We may also issue refunds or bonus credits at our discretion, for example after a significant service outage. Accounts suspended or terminated for violating our Acceptable Use Policy or the consent requirements in our Terms are not eligible for a refund.

5. Credits

• Credits are added to your account at the start of each billing period.
• Unused credits expire at the end of each billing period and do not roll over.
• Credits have no cash value and cannot be refunded, transferred, or exchanged for money, except as described in Section 4.
• The number of credits a generation costs is shown in the app before you confirm it.

6. Right of withdrawal (EU and UK consumers)

If you are a consumer in the EU or UK, you can withdraw from your subscription within 14 days of your first payment without giving a reason. At checkout you ask us to start the service immediately. If you withdraw before using any credits, we refund your payment in full. If you have already used credits, we refund your payment minus a proportionate amount for what you used (credits used ÷ credits included in your plan × price paid). This right applies to your first subscription purchase, not to later monthly renewals, which you can cancel at any time as described in Section 3.

To withdraw, email getswapped.com@gmail.com with a clear statement. You may use this model form:

To Arche Labs Ltd, Apostolou Louka 14, 8577 Tala, Cyprus, getswapped.com@gmail.com: I hereby give notice that I withdraw from my contract for the GetSwapped subscription ordered on [date]. Name: [ ]. Account email: [ ]. Date: [ ].

7. How to request a refund

Email getswapped.com@gmail.com from the address associated with your account and include:

• the email address on your GetSwapped account;
• the date and amount of the charge;
• the reason for your request.

We reply to refund requests within 2 business days. Approved refunds are issued to your original payment method through Stripe and usually appear on your statement within 5–10 business days, depending on your bank or card issuer.

8. Chargebacks

If you see a charge you do not recognize or have a billing problem, please contact us first at getswapped.com@gmail.com — we can usually resolve it faster than a card dispute. Charges appear on your statement under the GetSwapped or Arche Labs Ltd name.

9. Contact

Arche Labs Ltd, Apostolou Louka 14, 8577 Tala, Cyprus
Support and billing: getswapped.com@gmail.com
You can also reach us through our contact page.